1. PURPOSE:

Regulate the delivery policy with the desire to create added value for products when customers shop at the website map.kvit.vn

2. SCOPE OF APPLICATION:

2.1 Applicable subjects:

All customers who purchase products at the website map.kvit.vn

2.2 Applicable areas:

Delivery is charged to all provinces and cities nationwide. Shipping fees will be calculated based on weight and specific delivery location.

3. CONTENT:

3.1 Product delivery service:

Kvit provides free home delivery service to customers in the areas specified in section 2.2

• In Hanoi inner city area: Kvit will deliver within 5-7 days (excluding Saturdays and Sundays) if the delivery range is ≤ 15km from the nearest store in stock.
• In other provinces: Kvit will deliver within 7-9 days (excluding Saturdays and Sundays) from the time the customer confirms the order.

Before shipping, the delivery department will contact the customer to schedule a specific time and location for delivery to the customer.

3.2 Inspection policy

Kvit always aims to provide the best delivery service for all your orders.
After successfully placing an order on the website map.kvit.vn, you will receive an email to confirm the order, including the details of the successfully placed order and a call to confirm the order from the customer service department from Kvit.

Kvit supports joint inspection within Hanoi city, for other provinces, joint inspection is not supported, however, you can return the goods within 3 days, please see the return policy HERE.

In case you refuse to receive the goods, Kvit will charge an additional return fee, equivalent to the shipping fee of the order you placed.

Note:

For the convenience of returning, please record a video when opening the goods, avoid using sharp objects to open the package because it may damage the product inside. For cases where the product is damaged due to the fault of the Customer, Kvit regrets that it cannot support you to exchange/return/warranty the product.
When the customer receives the goods, please check the correct product code and accompanying accessories (if any).

If there are any unexpected problems on the Customer’s side, Kvit will flexibly support to resolve them in the following cases:

If unexpected problems arise on the Customer’s side, Kvit will flexibly support to resolve them in the following cases:

· Incorrect address
· Customers want to schedule a delivery date

In cases of force majeure such as natural disasters, traffic accidents, … Kvit always supports and ensures the rights of Customers.

For any questions and comments, please contact 0979020701 or Email: contact@kvit.vn

4. Define the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process.

All orders are pre-packaged before shipping and sealed by map.kvit.vn.
The shipping unit will only be responsible for shipping goods according to the principle of “original packaging”.
All orders have the following information on the packaging:
Recipient information, including: Recipient name, phone number and recipient address.
Order bill of lading code.
To ensure the safety of the goods, map.kvit.vn will send a valid financial invoice or warehouse receipt of the product in the parcel (if any).
Financial invoices or warehouse delivery notes are the basis to support the complaint handling process such as: determining the market value of goods, ensuring the valid circulation of goods, etc.